Exchanges and Returns
You can cancel your order(s) at any time (except for customised products) prior to shipment for a full refund. If your order has already been sent (i.e., has already has left the warehouse) you will have to wait until it is delivered to be able to cancel the order, though the cancellation shall be subject to the terms and conditions governing returns (see "Exchanges and Refunds" section).
Orders for customised products may only be cancelled if work on their production has not yet commenced.
To cancel an order before it is sent you should contact our Customer Service Dept. via email at firstname.lastname@example.org, or by phone at + 34 93 658 9503.
If for any reason you are not satisfied with the product you have purchased, you have 24 hours to register a complaint and 14 calendar days from the date of delivery to return it.
To return an item you must confirm that the following conditions are met:
- The product must not be used.
- The product must be returned in the same condition in which it was sent to you and, whenever possible, in its original packaging. If the original packing is not available you should replace it with one of a similar size and capacity which completely protects the product.
- The product must be returned to our offices - c / Ferrocarril 16, 08840, Viladecans, Barcelona, Spain - within a period of 14 days after receiving your order.
- The cost of product returns shall be borne by the customer, except in cases of manufacturing defects. In this case RS Barcelona will be responsible for the return costs and for replacing the product.
If a returned item does not meet the stated requirements, we will not issue a refund. In said case the item will be returned to you, and you will be responsible for the shipping costs.
NO RETURNS WILL BE ADMITTED on customised or upholstered products, except in cases of manufacturing defects.
All the items from the website feature measurements and colours that provide one with an approximate idea of their characteristics, but they are not 100% reliable. For specific cases you should verify all information with our Customer Service Dept. at email@example.com, given that you will be responsible for the costs associated with returns for technical reasons of this kind.
Returns or cancellations of an order once it has already been processed carry a 10% penalty to defray administrative costs incurred.
RS Barcelona does not permit customers to return items to its online store which have been acquired at multi-brand stores that sell RS Barcelona products.
In the event that you receive a defective product we ask that you to get in touch with our Customer Service Dept. at firstname.lastname@example.org as soon as possible to have your problem resolved.
You have 24 hours from product reception to register a complaint.
In order for returns involving manufacturing defects to be accepted the following steps should be followed:
- Contact our Customer Service Dept. at email@example.com.
- Send us photographs of the faulty parts via e-mail (firstname.lastname@example.org).
- Once the claim/return is accepted by RS Barcelona we will contact you to proceed with the pick-up/replacement of the product.
Our Customer Service Dept. features a post-sale service to help you solve any problems related to our articles or deliveries, providing customers with quick and efficient responses.
Barcelona Post-sale Service: email@example.com